Course CHCA 102
Communication, Interpersonal Skills & Documentation
Course CHCA 102: Demonstrate therapeutic communication; Perform an SBAR handover.
Learning outcomes
- Demonstrate therapeutic communication
- Perform an SBAR handover
- Document objectively
Topics covered
- Types of communication: verbal, non-verbal, written
- Therapeutic communication: active listening, empathy, open-ended questions
- Barriers to communication: hearing loss, language, pain, dementia, culture
- Communicating with difficult patients and angry families
- SBAR & ISBAR handover tool
- Documentation principles: objective vs subjective, late entry, incident report
- Confidentiality: PHIPA, HIPAA and social-media ethics
- Professionalism, time management and boundaries
Practical work
Role play of 3 scenarios, SBAR handover practice, writing ADL notes
Teaching methods
Lecture, role play, documentation exercises
Assessment
Role-play assessment, documentation exercise
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